Resume Tips for Operations Managers. Responsible for the overall operation of the hotel and service areas including Valet, Bell, Housekeeping, Front Desk, Laundry and Maintenance. Ensuring coaching disciplinary procedures are in accordance to hotel policies. Experience. Our Operations Manager resume sample will show you how to create one that will stand out from the rest. A 234 Room Property, Direct Reports included 2 Housekeeping Supervisors, 30 Housekeeping Associates, Prepared financial analysis and project capital structure. When making a resume in our builder, drag & … Ensured that all household staff and other staff comply with Excellence Hotels policies. Hotels live or die by efficiency, and so does your resume. Summary : Operations Manager with experience of 14+ years, successfully coordinating the activities of various departments concerned with the production, pricing, sales, and distribution of products & services.Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. The scope of the responsibility given by the company to the manager 2. Hotel General Manager Resume Sample. Writing a great Operations Manager resume is an important step in your job search journey. Create a Resume in Minutes with Professional Resume Templates. They likewise attend to issues of marketing and budget, and are actually the hotel’s leaders. HOTEL GENERAL MANAGER. Managed day-to-day hotel operations and functions. Responsible for full laundry operations, processing 1.2 million pounds of linen and terry annually at a 493-room resort with 40,000 square feet of convention space. In liaison with Management, completed the addition of the VIPs check in. Ensure proper and effective training of all new employees. Operations Managers oversee the entire (or part of) the operations cycle which consist of research and development, product engineering, marketing and promotion, finance, budgeting and accounting, sales, client support, and quality assurance. Guide the recruiter to the conclusion that you are the best candidate for the hotel operations manager job. - Instantly download in PDF format or share a custom link. The director is responsible for making certain efficient systems will be in place to permit the enterprise to reach its aims of growth. Ensured that Excellence Hotels operates to the highest standards required by management. Their job description entails overseeing every aspect of a hotel to ensure smooth operations and maximum profit. Marketing/Operations Manager Resume. Previous Front Desk/ housekeeping experience required, Previous Front Desk Management and housekeeping experience for two years preferred, Proven experience managing multiple departments preferred, Valid driver's license and ability to operate motor vehicles required, Assists with the operational functions within the department consistent with the strategic plan and vision for the department, division and property, Assists with monitoring fiscal budget, operations of assigned department(s), and marketing strategies to produce both short-term and long-term profitability, Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Monitors Daily Count to ensure an appropriate number of clean rooms available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures, Ensures guest complaint resolution procedures are implemented within the view of the properties philosophy and services, Completes and reviews employee work schedules and work closely with Front Desk management to balance employee needs with work demands, Responds to notification of unusual events or circumstances requiring mid-level management attention, Informs Hotel Operations leadership of situations which require attention, Assists Hotel Operations leadership with any tasks assigned, Responds to emergency situations accordingly, Responds to any Security related accidents or evictions, Coordinates hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed, Maintains guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests, Conducts hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientations, Keeps all public areas (casino, guest rooms, and front areas) at exemplary presentation, Assists with Bell Desk and Valet related concerns as needed, Manages the Front Desk operations through manual processes as needed during any system downtimes, Inspects any rooms reporting health related concerns, Issues discipline and follow up with coaching, Provides incentives to reach monthly goals, Preforms all other job related duties as requested, At least 3 years of previous guest service experience in a similar resort setting or major hotel complex, At least 2 years of previous supervisory experience in a similar resort setting or major hotel complex, Responsible for maintaining the highest level of Customer Service in each department, Use extensive knowledge of the hospitality industry to solve complex operational problems. Monitor achievement of such objectives and prepare status reports for review by supervisor and senior management, Responsible for preparing and meeting or exceeding monthly and/or annual departmental budgets along with providing supporting documentation when necessary. Top 8 hotel operations manager resume samples 1. Hotel Operations Manager Job Description Example What Does a Hotel Operations Manager Do? The department or division that the manager will handle 3. Typical tasks listed in resume samples for Hotel Operations Managers include recruiting and training staff, budgeting, developing marketing strategies, taking corrective actions, evaluating guest satisfaction, and maintaining inventories. We’ve also included write up in key sections that will be noted in your Operations Manager resume. If the resume service offers great resources on their web site, as well as extraordinary hotel operations manager resume examples, then you should call them. Implemented Incentive programs for Housekeeper of the Month, Housekeeper of the Year, Rooms Inspection, Cleaning Rag System, and Associate suggestion boards. 0. Managed VIP guest experience along with special projects for Hotel Division. OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES: Fully responsible for all aspects of all departments. Prepare justifications for budgets variations and projected increases for new projects, Document and notify the Director of Hotel Operations of any problems that may impact the achievement of current and future departmental objectives, Conduct frequent inspections of the Lobby to ensure that ((property)) quality standards are maintained, Ensure department operations manual is kept current and accurately reflects the duties and functions of assigned employees, Must stay current and abreast with the latest in industry equipment and techniques, Bachelor’s Degree in Hospitality, Business, or related field, or equivalent education and experience, At least 5 years of supervisory experience in hotel operations, Assist with the operational functions within the department consistent with the strategic plan and vision for the department, the division and the property, Assist with monitoring fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability, Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Monitor Daily Count to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures, Ensure guest complaint resolution procedures are implemented within the view of the properties philosophy and service, Complete and review employee work schedules and work closely with Front Desk management to balance employee needs with work demands, Respond to notification of unusual events or circumstances requiring mid-level management attention, Inform the Director of the Front Office of situations which require attention, Assist the Director of Front Office with any tasks assigned, Respond to emergency situations accordingly, Respond to any Security related accidents or evictions, Perform all duties as deemed necessary for the success of the department, Coordinate hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed, Maintain guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests, Conduct hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientation, Work with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff is fully compliant, Maintain all public areas, such as the casino, guest rooms, and front areas in exemplary presentation, Assist with Bell Desk and Valet related concerns as needed, Manage the Front Desk operations through manual processes as needed during any system downtimes, Inspect any rooms reporting health related concerns, Issue discipline and follow up with coaching, Provide incentives to reach monthly goals, Engage, entertain and inspire all who visit a company resort, At least 3 years of guest service experience at a major hotel/resort complex, At least 2 years of supervisory experience at a major hotel/resort complex, Respond to emergency situations accordingly. Effectively manage rate strategy of hotel to ensure revenue effectiveness. Analyzed cost per occupied room to develop a proposal for Senior Leadership with regards to budgeting/forecasting. Direct reports included Front Desk Manager and Head of Security, Key player in working collaboratively with other areas of the operation to ensure all business, financial, guest satisfaction, revenue and workplace safety targets were met or exceeded, Part of the executive committee tasked with ensuring brand standards were adhered to and service levels were exceeded. An Operations Manager is not involved with the financials of the Hotel. Find out what is the best resume for you in our Ultimate Resume Format Guide. 02/2014 - 02/2020. Delivered exceptional guest satisfaction and operational efficiencies by fully managing hotel property comprised of over 230 guest rooms, 10 banquet rooms, full service restaurant, bar, and lounge. Responded to all guest requests,problems,complaints and accidents presented at the front desk in an attentive,courteous and condition efficient manner.Ensure standards are met through daily inspections of cleanliness, sanitation,compliance and customer service. Property walk to ensure efficiency of resort standards and regulations (site inspections). Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. The majority of candidates applying for this job hold a degree in hotel management. Monitors all departments in the resort to ensure quality of operations. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. Oversee accounts payable/receivable/payroll and assist in all internal reporting. An Operations Manager is a person who holds a key senior position in a company. Hotel Manager Resume Example Managed the seamless execution of Banquet Event Orders (BEOs) for large events such as weddings and business conferences by effectively coordinating setup/takedown, food production/plating, and staff readiness. The operations of the business where the manager will practice his / her expertise 4. Hotel Operations Manager Vital . Objective : Seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. Direct responsibility and oversight of breakfast staff, housekeeping department, maintenance and front desk. Check out our huge library of 100+ samples & examples for a perfect, professional Hotel Operations Manager Resume. Hotel Operations Manager Resume Examples Hotel Operations Managers run hospitality establishments and make sure customer satisfaction levels are high. Ensure accurate records of revenue, expenditure and assist in reconciliation of ledgers. Performance-driven, accomplished, and seasoned professional, offering more than 20 years of effective management expertise and progressive leadership practices to all hotel operations. Track guest satisfaction surveys and maximize usage of guest response tracking system. A good operations manager is vital to the success of any company or organization. Coordinate cross-training efforts between all Front Services positions. Provided leadership, strategic planning and administration in all aspects of hotel operations. © 2020 Job Hero Limited. Managed the daily operations of the Hotel including Front Desk, VIP, Bell Staff, Valet, Conference Management, Rooms Control, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned. Operations manager resume sample To be a successful candidate for the leading operations manager jobs, your resume will require some oversight, says resume expert Kim Isaacs. In overall charge of daily operations of all departments, from the laundry service all the way through to … Also in exceed guest satisfaction and financial performance Duties: Establishing priorities consistent with the hotels objectives. Involved in the recruiting, interviewing, hiring and training of all new employees. No need to think about design details. - Select from thousands of pre-written bullet points. Hotel General Manager Professional CV Example. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. - Choose from 15 Leading Templates. Hotel Operations Manager Resume Examples & Samples Responsibility for the rooms division and for managing negotiations with contractors, suppliers and partners Ensuring operational service and presentation excellence in Reception, Housekeeping, Guest Services and the Leisure Club through first class planning and procedures Received Supervisor Feedback Score of 4.44 out of 5.0 for 2013. Completed important aspects of general administration, like weekly and monthly meetings, weekly and daily evaluation of all staff. Managed over 50 employees at one time each shift, over 200 total. Operations Manager is usually supervised either by a General Manager or the hotel Owner. Efficiently promoted scores in the Front Desk and Valet to the top 5 in the Company. A well-written example resume should put emphasis on managerial abilities, customer service orientation, leadership, communication and interpersonal skills, and organization. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Assist in staff rostering, training and reviews and ensure productivity of departments through effective control and procedures. Sales Operations Manager Resume Hotel Sales Manager Resumes Physic. Reconciled monthly P&L's for Front Desk & VIP Services. Assist the Hotel Director in managing the Front Office and Guest Services Operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals. Additionally respond to any Security related accidents or evictions, Keep all public areas (casino, guest rooms, front areas) at exemplary presentation, Engage, entertain and inspire all who visit a MGM Resorts International Resort, Bachelor degree in Hotel Management or related field or equivalent education and experience, Able to effectively communicate in English, in both in written and oral form, Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Keep all public areas (casino, guest rooms, and front areas) at exemplary presentation, Manage the Front Desk operations through manual processes as needed during any system downtime, Engage, entertain and inspire all who visit, Perform other job related duties as requested, At least 2 years of supervisory experience at a major hotel/resort setting, At least 3 years of guest service experience at a major hotel/resort setting, Engage, entertain and inspire all who visit MGM Resorts International properties, At least 3 years guest service experience at a major hotel/resort complex, At least 2 years supervisory experience at a major hotel/resort complex, Responsible for compliance with all resort policies including cash handling and financial management, business practices and laws as well as employment policies and laws, Work closely with Chefs and Culinary team to provide seamless restaurant service as well as a cohesive team environment, Proactively communicate with other departments, Overall responsible for staff scheduling to the forecasted business levels, posting weekly schedules in a timely manner, monitoring weekly payroll, ensuring par levels are maintained, etc, Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests, Management experience within a hotel environment with a proven ability to lead a large and diverse team, A real passion for delivering and making a positive impact on the guest experience, Proven experience in developing operational procedures and processes, Confident communicator and decision maker, Passion for working in fast-paced, high-pressured, busy environment, Supervise Hotel Managers and Hotel Officers and evaluate performance to ensure company standards are met, Experience working at full-service hotels, resorts, or cruise ships, Flexible schedule and willingness to travel, Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management or Business, 10 years management experience at a full-service hotel, resort, or cruise ship, Flexible schedule and willingness to travel. Manage a team of 105 employees. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Typical tasks listed in resume samples for Hotel Operations Managers include recruiting and training staff, budgeting, developing marketing strategies, taking corrective actions, evaluating guest satisfaction, and maintaining inventories. Need examples for your Hotel Operations Manager Resume? Assist in preparation of monthly, quarterly and yearly tax and all company obligations. Ensure compliance with relevant laws, regulations and maintain all statutory required records. Worked closely with the Director of Engineering and Front Office Manager to execute clean and everything in working order Guestrooms for the customers, Passed the Quality Assurance Inspection with a 90, Researched complex business system problems and provided clear documentation of issues, Directed initiatives to optimize financial ERP system and analyzed P&L, Uncovered, analyzed and troubleshooted operating errors that impact earnings, Forecasted future trends and ensured rate efficiency, Generated data base reports and queries to assist with financial reporting, Oversaw preparation of training manuals and user guides. Assist the financial controller to maximize hotel profitability by efficiently and effectively administering internal controls and produce meaningful, accurate management reports. Quality Hotel - Coventry ASSISTANT HOTEL MANAGER Feb 09 - Jul 11 Having ultimate responsibility for the overall operation of the hotel. Responsible for overseeing the investigation and disposition of any lost/misplaced/damaged items with Security and Risk Management to coordinate recovery efforts. Notable Keywords: hotel operations manager cover letter examples, CV examples, curricula vitae examples, curriculum vitaes, hotel operations manager … Responsible for day to day hotel operations/services: including meeting financial goals as well as overseeing all Customer Relations. Responsible for the overall evening operations of this four-diamond/star rated hotel through seven managers by ensuring standards, policies, and procedures were being exceeded in the front office, housekeeping, engineering, restaurant, banquets, kitchen, and security areas. Hotel Manager, Evening. The General Manager or the ownership communicates to the Operations Manager the goals that need to … A hotel front office manager resume may require a different skill set than a hotel operations manager resume. It’s actually very simple. Coordinated with Director of Hospitality, Housekeeping Manage, Revenue Manager, Sales Manager and Maintenance Managers daily for consistent, thorough operations, Supervise all the operations in each department of the hotel, Managed hotel operations overseeing management of 250 plus employees. Designed templates & procedures for pre/post visit email communication with guests. Maintain and enforce lease agreements entered into by the hotel. Managers, supervisors, and team. Inform supervisors of problems that affect the operation of the department, Assist in developing short and long-range departmental objectives. While this sought-after position may bring out intense competition from other job seekers, you can stay one step ahead of the game with an outstanding resume. Support and work with all Head of Departments in all aspects of running this hotel.. Hotel operations managers in performing their duties plan and organize the housekeeping and catering activities in a hotel. This way, you can position yourself in the best way to get hired. Detailed room inspections on daily basis to ensure quality. Create and coordinate all internal and external marketing events. Full-service Hotel General Manager Resume Examples & Samples 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations Must have a strong track record of driving sales including group sales and increasing revenue Create promotions, special offerings, event opportunities to drive bar and restaurant business, Assist with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes, Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets, Previous experience in the same or similar role, Experience in managing budgets, revenue proposals and forecasting results, Supervise Hotel Managers and evaluate performance to ensure company standards are met, Maintain and improve customer service standards, Travel to ships throughout the United States to evaluate, mentor and coach shipboard managers, Supervise managers of food service operations, housekeeping operations, and passenger services, Provide excellent guest services in line with guest service platform, Provide training and carry out training requirements for all Aramark standards and processes, Implement and evaluate policies and procedures for the successful operation of the departments, Report to work on time and in complete uniforms, Education High School Diploma or equivalent is required, Two year degree in business related field or equivalent experience preferred, Two years previous hospitality experience in resorts required. ¾Served as an asset manager for three hotels á ... ¾Standardized service and operations throughout 9 hotels ... Great Resumes Fast These are some examples of job descriptions we have handpicked from real Hotel General Manager resumes for your reference. Characterization thesis pdf - December 15, 2020. Hotel Manager Resume. Complete Name Complete Address Phone # / Cell Phone # E-mail Address. Analyzed weekly Service Scores for the entire hotel division to recognize trends and create action plans for improving guest service. All rights reserved. Hotel operations managers are in charge of the day-to-day operations in a hotel. Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality. Responsible for the day to day hotel operation. Administrative duties included: generating memos, creating and maintaining incentive programs, managing 3500 hotel room inventory and balancing payroll budget, Motivated and supported 60+ front desk representatives to be empowered to handle guest challenges, check-ins, checkouts and questions, Efficiently completed end of day reports, budgets and inventory balance, Managed and trained all front desk and VIP Lounge staff. ... Recruiters and hiring managers have the difficult job of sifting through resumes and CVs to find the perfect candidates. Ensure that guest problems/complaints are handled in an effective and courteous manner. Cpa (certified Public Accountant) Program. Focus on removing barriers and/or procedures that obstruct or prevent quality guest service, Implement room rate changes to maximize hotel revenues. Hotel operations managers oversee the entire operations of a lodging establishment. Prepare forecasts/Reports and assist in the development of the Rooms Division budget. With proper preparation, you will be ready to face the local job market head-on. Ensure all Country Inn & Suites By Carlson standards are met. Maintained liquor costs below 17% and beer costs at 23% & developed a training program and menu knowledge exam for all staff. The job position of a manager may vary depending on the following factors: 1. Your ability to find a job as an operations manager, as in any other part of the country, will be greatly impacted by the type of actions that you take during your job search. Establish boundaries of employee responsibilities and authority, Participate in developing ((property)) marketing strategies to increase volume and market share, Performs all other job related duties as requested, Work varied shifts, including weekends and holidays, Responsible for the day to day operation of the Front Desk and Business Center operations, Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment), Complete all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions, Assists with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes, Work with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff are fully compliant, Assist hotel managers and cruise specialists with shipboard sales, Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person, Completes all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions, Works with the Training department to ensure all service and regulatory related courses are completed in Insider Education and that all staff is fully compliant, Assist with managing the delivery and measurement of guest service within assigned departments consistent with the company's core service standards and brand attributes, Responsible for selection, training, supervision and success of all service employees including, Supervisors and Leads, Servers, Bussers, Food Runners, Bartenders and Hosts/Hostesses, Overall financial performance including revenues, labor and expense for all front-of-house Restaurant operations. , drag & … hotel Manager Feb 09 - Jul 11 Having ultimate responsibility for the entire division... 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